Focus the Guest Experience with a Focus on Excellence

In order to break the mold to create experiences that stand above and beyond the market, it is important to not accept the status quo. It is about bringing excellence to every part of your business and an intense focus to the customer. To help inspire our employees and healthcare leaders in the region, in November, Waterstone welcomed Horst Schulze to Boston.

Horst Schulze is a well-known figure in the hospitality industry, known for his focus on excellence and delivering exceptional guest experiences. Horst is the founder of the Capella Hotel Group and was formerly the president and CEO of the Ritz Carlton Hotel Company, where he helped establish the brand's reputation for luxury and exceptional service. 

Horst Schulze has always believed in the importance of paying attention to the smallest details and going above and beyond to meet the needs of guests. He has implemented extensive training programs for employees and a rigorous inspection process to ensure that every aspect of a guest's stay meets the highest standards. Schulze's dedication to excellence has helped him to create some of the most successful and highly regarded hotels in the world. His approach has been widely admired and has influenced many other professionals in the industry. 

Below is a short video from that visit and our first Healthcare Roundtable.